Xbox LIVE: Microsoft isn’t your whore

August 30th, 2010 at 1:54 pm · 125 Comments

Today, as you’re probably no doubt aware by now, Microsoft announced a series of price hikes for the Xbox LIVE online gaming subscription service. 12 months of the Gold service will cost you an extra $10 a year ($60, to be precise) – the first time the price of subscribing to LIVE has been raised since the introduction of the service in 2002.

And you know what? It’s totally justified.

In the 8 years that Xbox LIVE has been around — as pointed out by Jerry Johnson, head of Xbox LIVE Studios Europe, at the Edinburgh Interactive Festival last week — Microsoft has done nothing but add more and more features to a service that, at the beginning, many gamers considered brilliant value for money. From the introduction of the Bungie.net service in HALO 2 and the Video Marketplace to the addition of Twitter, Last.FM, Netflix, party chat and even more besides to the NXE dashboard (and, of course, the NXE itself) Microsoft has always made a point of giving users a lot of internet-based stuff to do on their Xbox 360 aside from play games.

This is a trend that shows no signs of stopping – the Fall update for your Xbox 360 will include ESPN content and Kinect features allowing you to use the Kinect to control your 360, should you decide to buy a camera. (If you don’t, keep it to yourself and don’t whinge about it in the comments, because it’s irrelevant.) Whether you decide to take advantage of all of the Xbox 360′s features or not, Microsoft has always made Xbox LIVE as great a service as it can be through continuous expansion and improvement. Even now, changes to the most basic parts of the infrastructure such as voice chat are being made, with a higher-quality codec arriving with the Fall update to improve voice comms in all of your games. And let’s not forget that every day, Xbox LIVE is constantly expanding as more and more people sign up for Gold – the money to fund the extra servers doesn’t come from nowhere.

These guys don't pay for themselves y'know.

Throughout all of this, Microsoft has not considered a price hike until now. I might be alone in saying this, but I’m surprised it took them this long when you consider how much they have given us for what we’re currently paying. In order to fund future developments, especially expensive commercial ones like the deals Microsoft have signed with Hulu and ESPN, there has to be a reserve of money to dip into, and a $10 price hike for 12 months of Xbox LIVE — which, let’s face it, you’ll probably pay for anyway despite your complaining — is an easy way of doing this. Kinect didn’t build itself y’know.

The more liberal-minded readers might denounce Microsoft’s capitalistic ways, but at the end of the day Microsoft is a corporation with business sense. It has investors and shareholders who are requiring it to generate revenue, or else they’ll stop providing financial support. It’s the basis on which all of the world’s largest companies are built – at the end of the day, money is at the heart of everything. It’s an undeniable fact and while you might feel ripped off looking at a bigger picture like this, why not take a look inside your own wallet?

I’ll keep it simple. Ten bucks extra a year is 83 cents a month. 3 cents a day. That’s a cup of Starbucks every three months. Doesn’t sound that much anymore, right?

ShockwaveLover, our resident Aussie forum mod, had this to say in a post he made earlier today:

“Buying a console is cheap, but you’re doing a deal with the devil. You lock yourself to one distributor, and you’re at the mercy of their pricing whims.

Let’s face it, not many existing Xbox Live players are going to switch to the PS3, Wii or PC because of this, simply because it’d cost more than paying the new fees. You’ve invested too much in the system (via games and stats and friends) and Microsoft has got you over a barrel.”

Frankly, he’s got the wrong end of the stick here. Despite what you might be thinking about Microsoft’s business sense and their big, nasty investors and shareholders, Microsoft’s Xbox staff are, at heart, a bunch of folks who really love their videogames. Why else would they work for Xbox? A lot of thought will have gone into the decision-making process that resulted in the $10 price hike — which is, to be honest, hardly life-changing — and I have no doubt that the extra money the company makes from this new pricing scheme will go towards creating even more great features for the Xbox LIVE service, the NXE dashboard and gaming projects further down the line.

People won’t leave Xbox because of this – not because they’re “locked in” to a console, as ShockwaveLover thinks, but because they love the console they have, the games they play on it and the friends they’ve made and interact with on a daily basis. We might all have a little rant and a whine about how this price hike is just too much for us to comprehend but once we’ve exhausted our one liners we’ll stump up, pay, and enjoy the service we get anyway.

The finer things in life always cost ya’.

Oh, and uh, I don’t own a 360. And nobody’s paid me anything for what I’ve written here. So can those accusations. But if you must direct them at me, I’ve got a Twitter for you to berate me at: @yamstersg




Related posts:

  1. Microsoft announces Xbox Live Gold FREE on 6/1/09!
  2. Microsoft/Burger King promotion consumes Xbox Live!
  3. Xbox Live Is Going Down
  4. Choose the Commander in Chief with Xbox LIVE
  5. My plan to fix Xbox Live.

Tags: · · · · ·
Categories: Editorial · News · Xbox 360

  • So..

    So let me see how can you justify the price increase in México.

    We got nothing we get no Hulu or Sky, no Netflix or Zune, no Last.fm, no ESPN, we don’t have 1vs100, no promotions, some demos are not available, etc..

    We only get Facebook and Twitter and BOTH are fucking useless they are super slow and the Facebook app is just HORRIBLE to use, i will have to get on the PS3 fanboy side: “I’ll use my PC instead”.

    How can you justify increasing the price on a 3rd world country while giving them 10% of the “features”?

    Just today counting me we are 16 people that are not going to buy another year and im pretty sure a lot will do the same.

    I mean damn i wouldn’t mind spending 60 USD if i actually got something for it.

    • http://www.sarcasticgamer.com Yamster

      If you want to vote with your wallet then by all means go ahead – but when it’s a price hike as reasonable as this (and when you start getting bored of not being able to play online) you’ll probably find yourself paying that extra ten dollars and realising that financially, it really hasn’t made much of a difference to your life.

      Exemplifying how you’re in a “third world country” isn’t much good if you’re out there buying expensive consumer goods like an Xbox 360 and Xbox LIVE in the first place. You’re obviously doing well enough that you can afford to pay the extra ten bucks.

      • AdamFromSeattleWA

        This is my last visit to the opinion board.

        Just wanted to say a final word.
        If you don’t like it, don’t pay for it. If 10 more bucks a year is too much for you to pay for, then you really shouldn’t have LIVE currently anyways, because you are showing that you are too cheap, or need the money elsewhere.

        The points have been stamped by Yamster. Development! Server Space! Inflation! Security!

        I really don’t need to say anymore.
        If you can’t comprehend those reasons to pay 5 bucks per month to play on LIVE, then there’s nothing I can say to show you this justification.

        You all can slam Yamster back and forth, but he’s right. MS is not your whore.

      • So..

        I HAD enough money to buy an Xbox 360 3 years ago but not now, i don’t have money to buy another one i do have 60 USD but then i’ll get no Halo: Reach, i’m serious.

        Like i said i barely can afford LIVE this days and it’s because i ran out of gold an i get the offer for 1 month at 1USD, i haven’t bought a game since ME2. I just rent games now.

        The main complain is that i pay the same as you and i get 10% of what you get.

        Get it?

  • http://www.sarcasticgamer.com MightyMutt

    I think there is an argument that Microsoft is entirely justified in the price increase but that argument does not centre around the services that the console provides. The ONLY justification is that it is a price increase within the boundaries of inflation in the last 8 years.

    I think that Microsoft’s problems will not be in the justification of the increase but that it will wake up a lot of users to the fact that they (at least individually) do not get $50 (i.e. not even the new rate of $60) of value from the money they give Microsoft on a yearly or monthly basis. There are a lot of people out there that have got fed up of having 12 year olds scream abuse at them over Live and a number of people who now (as opposed to 8 years ago) have access to alternative means of getting their online gaming fixes through PSN, Steam or Xfire etc.

    I personally (through other reasons other than the price) have just canceled my XBL subscription and am surprised how little I miss it = /

  • http://www.cdmounty.blogspot.com SmellyPirate

    I called Microsoft this morning, and this is what Microsoft told me:
    “The price increase for XBL subscriptions is actually a douche tax. We raise the bar financially so that fewer racist little 12 year-olds will be able to convince their parents to pony up for the subscription, and the rest of us enjoy a more pleasant online environment.”
    Seems like a good idea to me.

  • timewarp

    I don’t see how this is justified. Then again I don’t see how what they were charging to begin with was justified, they could at the least allow silver account members to play online and talk to friends.

    Also Microsoft seem to be resting a lot of money on a product similar to one that crashed and burned (here’s looking at you Eyetoy)

    • http://www.sarcasticgamer.com Yamster

      It crashed and burned because nobody paid much attention to gaming save for gamers – what with the Wii and that appearing and bringing gaming into the mainstream, Kinect will probably do far better than the Eyetoy fared.

      Especially since it impressed more traditional gamers like me in the flesh.

      • timewarp

        Really? I thought it failed because the controls were do dodgy it made it hard as hell to play any game that required the eye toy.

        Which is why I assumed the controls would suck on Kinect, it doesn’t seem to have changed much but maybe I’ll be wrong and it’ll turn out to be awesome,

        I hope not, not out of some fanboyism towards the PS3 but I just know LatinLegacy is gonna rub all our faces in it.

  • timewarp

    Then can you really blame current owners for not listening to you? A $10 dollar hike is a lot and yes nobody complained before but that doesn’t mean people can’t find an extra tenner onto what they already pay wrong.

  • jonesey666

    Just for comparison’s sake….I’ve had my PS3 since 2006. So four years at $0 is roughly $0 a month, about $0 a week, approximately $0 a day, and almost $0 an hour.

    I love math so I just thought I’d throw this in to help everyone out. :)

    • Sign me up!

      So if this trend continues can we expect to pay $0 next month also? I’m not so good with numbers.

  • Sign me up!

    I would gladly pay $100 per month for xbox live! I mean for only $100 per month I get everything that other consoles give you for free AND x-game chat! You just can’t beat it. Make us pay $200 per month and I promise not only will you keep the customers you have but many more will be banging on your door just to give you their money.

    You PS3 owners say you get to frag for free, well, that don’t mean shit to us because we get to pay to frag! That means every frag we get is worth cash money! Can you trade in your K/D ratio for OFFICIAL bragging rights(future feature of xbox Live Platinum +++) on your console? Didn’t think so. So for all of you who say you get everything xbox offers for free except x-game chat you should just buy an xbox right now and pay for online play because we all know that you feel better about yourself as a person when you pay to play!

    Remember free things suck! If you don’t have to pay for it, it just isn’t worth shit!

  • Nubwithatub

    Why doesnt everyone just buy three $30 12 month cards before the price hike and save a mammoth $30 over the next three years!!! Also, it means you can all stop bitching.

    • colby

      because everyones too busy bitching about what they’re going to buy instead of taking the best deal that’s going to come in a long time.

  • Poop

    Anyone see that ball game last night!

    • http://www.sarcasticgamer.com Yamster

      Local sports teams are ones I support!